GenX.us FAQ - Frequently Asked Questions

General Questions


What is GenX.us?

GenX.us offers a curated collection of unique lifestyle products. We partner directly with manufacturers to bring you high-quality items at competitive prices.


What are your shipping times?

Shipping times vary depending on the product and your location. However, we strive to get all orders shipped within 2 to 4 weeks, and you will receive a tracking number once your order ships.


Do you offer returns or exchanges?

Absolutely! We want you to be happy with your purchase. We offer a generous 30-day return policy from the date of delivery for most items. Please see our return policy for more details [link to returns policy page].


How do I contact customer service?

Our friendly customer service team is available to answer your questions by email at [your customer service email address] or by phone at [your customer service phone number] (if applicable).


Product Questions


How do I know if a product is right for me?

We provide descriptions, high-quality photos, and informative videos (when available) for each product to help you make an informed decision.


What if there's a problem with my order?

If you have any issues with your order, please get in touch with our customer service team as soon as possible. We're here to help!


Are your products guaranteed?

While we don't offer individual product warranties, all our products (where applicable) come with a manufacturer's warranty. The warranty period may vary by product. Please see the product description for specific warranty details. If you experience a warranty issue, we can connect you with the supplying party to assist you with their warranty process.

Please note that clothing items are not subject to a warranty beyond the initial 30-day return policy. This is due to normal wear and tear associated with clothing.


Sizing Variations


I'm concerned about sizing. Do your clothes run true to size?

Sizing can vary between different countries. Here's a general guide to keep in mind:

Asian sizing tends to run smaller than US sizing. For example, if you typically wear a medium in US sizes, you may want to consider a large in Asian sizing.

European sizing can be like US sizing, but some European brands may run slightly larger. It's always best, when available, to check the size chart provided for each garment. We recommend carefully reviewing the size chart for each product before placing your order. The size chart will typically include measurements in inches or centimeters for key areas of the garment (e.g., chest, waist, hips, inseam). If a size chart is not available, we recommend using a measuring tape to take your own measurements and comparing them to a standard size chart. You can find many size charts online or by searching for "[clothing type] size chart."

Please note that selecting the proper size is the responsibility of the buyer. We cannot offer a credit or refund for items that do not fit due to buyer-selected sizing errors, with some limited exceptions.

These exceptions include:

Incorrect item shipped: If we ship you an item that does not match the size you ordered, we will gladly send you a replacement of the correct size at no additional cost to you.


Manufacturing defect: If an item you receive has a manufacturing defect that affects the sizing (e.g., a shirt with a sewn-shut sleeve), we will offer you a full refund or replacement, whichever you prefer.


For all other return requests, we recommend carefully reviewing our return policy [link to returns policy page] before initiating a return.


Payment and Security Questions


What payment methods do you accept?

We currently service all transactions securely through PayPal.

Is my payment information secure?

Yes, GenX.us uses industry-standard secure sockets layer (SSL) technology to encrypt your payment information when communicating with Paypal. We do not store your full credit card details on our servers.


Order Tracking and Shipping Questions


How do I track my order?

You will receive a shipping confirmation email with a tracking number once your order ships. You can track your order by visiting the carrier's website.

Have additional questions? Please reach out to us on chat or via our form submission system.